As an Account Manager, you will be instrumental in handling client inquiries, ensuring exceptional client satisfaction, and guiding clients through the process of exiting various contracts. This role involves direct client communication, offering essential information and support, and collaborating closely with our partner companies to deliver a seamless and efficient service.
Responsibilities:
- Handle all client inquiries with a commitment to achieving 100% client satisfaction.
- Manage inbound calls and provide information related to exiting out of contracts.
- Ensure accurate tracking and management of client data.
- Participate in training and team meetings, contributing to a collaborative work environment.
- Manage a portfolio of approximately 50 - 80 clients.
Qualifications:
- Strong communication skills.
- Proficient in Microsoft Office Suite.
- Detailed, organized, with excellent time management skills.
- Perform effectively under pressure and meet deadlines.
- Team player with the ability to work independently and take initiative.
- Self-motivated and able to operate with minimal supervision.
- This is an on-site position and NOT remote.
Benefits:
- Opportunities for professional development and growth.
- A supportive team environment and a positive workplace culture.
- Long-term job security and employee recognition programs.
